FAQs
GENERAL
What is Nepenthes?
Nepenthes is a multi-brand retailer offering a curated selection of clothing, footwear, and accessories. We focus on unique and high-quality products from both established and emerging brands.
Where is Nepenthes located?
Our flagship store is in New York City. For more details, visit our website.
Do you have physical stores outside of New York?
Currently, our primary store is in New York. Check our website for updates on future locations.
SHOPPING
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.
Can I cancel or modify my order after placing it?
Once an order is placed, modifications or cancellations may not be possible if it has already been processed. Contact us immediately for assistance.
What is your return policy?
We accept returns within a specified period, provided items are unused and in their original condition. Please refer to our Returns & Exchanges page for details.
PRODUCTS
How do I know if an item is in stock?
Availability is shown on each product page. If an item is out of stock, you may sign up for restock notifications.
Do you offer restocks on sold-out items?
Restocks depend on brand availability. Sign up for notifications to stay updated.
Are your products authentic?
We only carry authentic products from trusted brands and designers.
SHIPPING & DELIVERY
How long does shipping take?
Delivery times vary by location and shipping method. Estimated delivery times are provided at checkout.
Do you offer express shipping?
Yes, express shipping options are available for select destinations.
Can I track my order?
Yes, a tracking number will be provided once your order is shipped.
RETURNS & EXCHANGES
How do I return an item?
Please follow the instructions on our Returns & Exchanges page to initiate a return.
How long does it take to process a refund?
Refunds are processed within a few business days after we receive the returned item.
Do you offer exchanges?
Exchanges are subject to availability. Contact us for assistance.
OTHER
Do you offer gift cards?
Yes, gift cards are available for purchase on our website.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow us on social media for the latest updates.
Who do I contact for press inquiries?
For press-related questions, please reach out through our website.
For further assistance, visit our Help Center at nepenthesnewyorks.com.